2-Year Warranty

--HQS offers a comprehensive 2 years warranty on main unit of our products from the date of production. Exceptionally, 

   our X-ray machines come with a 14-month warranty. Should any malfunction arise due to quality-related issues within 

   warranty period, HQS guarantees free repair services.

--HQS is committed to providing spare parts and support for the products for not less than 8 years from the date of HQS's 

   delivery.-- As a value-added service, HQS offers necessary upgrades during the product's service period, aimed at 

   meeting the customer's evolving requirements for function, application, or performance. Please note, this upgrade service

   may not be applicable to all models.

-- Under our warranty service, once HQS has confirmed that a problem can be resolved by replacing parts, we will dispatch

    replacements to customers. HQS absorbs the freight cost for shipping these replacement parts. After receipt and 

    replacement with the new parts, customers are required to return the defective parts to HQS, following our shipping 

    instructions.

--For services required outside the warranty period, HQS will provide a detailed breakdown of service charges at cost price, 

   along with a proforma invoice for payment transfer. Once the service charge is received, HQS will undertake the necessary

   repairs and return the parts to the customer. All repaired parts are tested to ensure they are in optimal working condition

   before dispatch.

                                                                                Exemption of Warranty

--The warranty does not apply in cases where the malfunction results from willful damage, negligence, improper usage,

   failure to adhere to HQS’s instructions, or unauthorized usage without the HQS’s approval.

-- If HQS's original serial number label or product identification marks have been tampered with or removed, the warranty

    becomes void.

--The 2-year warranty does not cover consumable parts, accessories, or materials of HQS equipment. However, customers

   are entitled to benefits concerning these items under the corresponding warranty provisions provided by HQS.

-- Non-HQS produced products or parts are exempted from our warranty policy.