Service Policy:

HQS is committed to providing efficient support to all distributors or customers. We strive to address every requirement of 

our customers. With a team of experienced engineers, we have the capability and responsibility to offer precise and direct

support for each service request. More detailed information about our service policy is as follows:

After-sales Customer Service Process:

1. Receive customer feedback.

2. Provide a preliminary response to the customer within 24 hours, requesting detailed information about the product,

    including the serial number, model, version of the main unit, and specific feedback or question.

3. Provide professional solutions based on feedback. If required, the faulty part of the product should be returned to the

    manufacturer for repair or replacement. Shipping costs will depend on various factors, such as whether the product is 

    within its warranty period.

4. Solicit customer feedback post-service.

5. Document the entire process for record-keeping.

Freight Policy:

1. Within Warranty: The customer is responsible for freight and insurance charges when the equipment is shipped to HQS

    for service, including customs charges. HQS bears the freight and insurance charges from HQS to the customer.

2. After Warranty: The customer is responsible for freight, insurance, and any other charges for returned product.

Technical Training:

1. HQS offers customers free technical training within China, covering equipment installation, operation, and general 

    maintenance. Upon completion of the training course, we issue training certificates to the technical staff.

2. HQS provides free technical support via email, fax, or telephone at any time.

3. Based on specific order requirements, we can dispatch our technical staff to the customer's location for onsite installation

    and training.